Returns

1. Your statutory rights

Nothing in this Policy excludes or limits rights that cannot lawfully be excluded. If an item is defective, unsafe, unfit for its stated purpose, does not match its description, arrives damaged or is not the item ordered, please contact us promptly so that we can put matters right.

Depending on the circumstances and applicable law, an appropriate remedy may be repair, replacement, exchange, price reduction or refund.

2. Faulty, damaged, misdescribed or incorrect goods

Contact us within 7 calendar days after delivery, at rachel@landofthehummingbird.com or WhatsApp +1 868 682 4063. Include your order number, a description of the issue and clear photographs where practical. The preferred 7-day reporting period helps with carrier or production claims and does not reduce any statutory right that gives you longer.

If we ask you to return the item and the claim is accepted, we will arrange the return or reimburse reasonable return postage. Please do not discard the item or packaging until we confirm what is needed.

3. Natural variations are not faults

Small differences in print placement, stitching, colour, texture, dimensions or finish can occur in handmade and small-batch products. Screen settings can also affect colour. A minor variation of this kind is not normally a defect, but a material difference from the description or an issue affecting quality, safety or intended use should be reported.

4. How to request a return

1. Email rachel@landofthehummingbird.com with your order number, the item and the reason for the return.
2. Wait for return instructions and the return address. Please do not send or bring an unannounced return to the studio.
3. Pack the item securely and include the order number or return reference.
4. Use the agreed method. Keep proof of postage until the return is completed.

Returns sent without prior contact may take longer to identify and process.

5. Exchanges

Exchanges depend on stock availability. Because many products are made in small batches, the same design or size may not be available. If an exchange cannot be supplied, we will discuss another product, store credit where accepted by you, or a refund where appropriate.

We cover reasonable delivery costs to correct a faulty, damaged or incorrect item.

6. Refunds

Once an approved return is received, we will inspect it and notify you of the outcome. An approved refund will be issued to the original payment method within 10 business days after receipt and assessment, unless another method is agreed or required. Your bank or payment provider may take additional time to post the credit.

7. Cancelling an order before dispatch

Contact us as soon as possible if you wish to cancel. We will try to stop an in-stock order before dispatch. A personalised item or product made to your specifications may not be cancelled after production begins.

8. International returns

Contact us before sending an international return. The sender is responsible for completing customs documentation accurately and should identify the parcel as returned goods where appropriate. Do not undervalue the contents.

For an accepted faulty, damaged or incorrect-item claim, we will agree a reasonable return or evidence process before the parcel is sent. Original destination-country duties are controlled by the local customs authority; you may need to apply to that authority for any available refund.

If mandatory consumer law in your country gives you a more favourable cancellation or return right, that right will apply to the extent it cannot lawfully be excluded.

9. Contact

For a return, exchange or order cancellation, email rachel@landofthehummingbird.com or contact us by WhatsApp at +1 868 682 4063. We aim to reply within two business days.