Ships worldwide from Trinidad and Tobago. Studio pickup available in Diego Martin. Call or WhatsApp (868) 682-4063
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Ships worldwide from Trinidad and Tobago. Studio pickup available in Diego Martin. Call or WhatsApp (868) 682-4063
Last updated: 21 September 2026
Orders are prepared and dispatched from Diego Martin, Trinidad and Tobago. We deliver within Trinidad and Tobago and ship internationally to destinations supported by the delivery services available for the order.
In-stock orders are normally prepared within a few business days. Business days are Monday to Friday, excluding public holidays in Trinidad and Tobago. Orders placed after hours, on weekends or on public holidays begin processing on the next business day.
Some items are made to order or produced in small batches and require additional time. The product page, quotation or order communication will state or confirm any longer lead time before production. During launches, markets, holidays or unusually busy periods, processing may take longer; we will contact you if a material delay affects your order.
Processing time is separate from delivery time.
Most domestic deliveries arrive within 3–7 business days after dispatch. Timing may vary by address, island, delivery route, public holiday, weather and carrier capacity. Delivery charges and available methods are shown at checkout or agreed before dispatch.
Please provide a complete address, a working telephone number and any practical delivery instructions. The recipient may be contacted to coordinate delivery.
Collection from the Diego Martin studio is available by prior arrangement only. Please wait for a collection-ready message before travelling. The confirmation will provide the collection instructions and an agreed time. Orders not collected within a reasonable agreed period may need to be rescheduled or delivered at the customer’s cost.
International shipping requires a manual quotation and we will contact you with the available method and charge before dispatch. We will not add a manual shipping charge without your approval.
International delivery times vary by destination and service. Any date shown is an estimate, not a guarantee, unless we expressly agree a guaranteed service in writing. Customs inspection and local delivery can add time after the parcel reaches the destination country.
Unless checkout expressly states otherwise, international prices and shipping charges do not include destination-country duties, import taxes, brokerage, handling or customs-clearance fees. These charges are imposed by the destination country or carrier and are the recipient’s responsibility.
We cannot predict or control these charges. Please check with the destination-country customs authority before ordering if you need an estimate. We will describe the contents and value accurately and will not mark a commercial purchase as a gift or undervalue it.
Where tracking is included, we will send the tracking information after dispatch. Tracking may update slowly while a parcel is in transit or between postal systems.
Delivery estimates can be affected by severe weather, flooding, transport disruption, customs, security checks, public holidays, industrial action, carrier backlogs, incorrect addresses and other events outside our reasonable control.
If we become aware of a significant delay, we will share available information and assist with a carrier enquiry where appropriate. A delay does not automatically mean that a parcel is lost.
Contact us as soon as possible if an address is wrong. We cannot promise to change an address after dispatch. The customer is responsible for additional delivery, redirection or return charges caused by an incomplete or incorrect address, refusal, or repeated failure to accept delivery, except where the problem was caused by us or the carrier.
If a parcel arrives damaged, contains the wrong item or is missing an item, contact rachel@landofthehummingbird.com or WhatsApp +1 868 682 4063 within 7 calendar days of delivery. Include the order number and clear photographs of the parcel, label, packaging and item. This preferred reporting period helps us make a carrier claim; it does not reduce any statutory right that gives you longer.
If tracking shows “delivered” but you cannot find the parcel, check with household members, neighbours, the delivery location and the carrier, then contact us promptly. If a parcel has not arrived after the carrier’s expected period, contact us so that we can review tracking and start an enquiry where available.
If an international parcel is refused, unclaimed or returned because duties were not paid, we will contact you after it comes back. Where a refund is appropriate, it may be reduced by the original shipping charge, return shipping and non-recoverable carrier or customs fees, to the extent permitted by law. This does not apply where the refusal was reasonably caused by faulty, damaged, misdescribed or incorrectly supplied goods.
For delivery help, email rachel@landofthehummingbird.com or contact us by WhatsApp or telephone at +1 868 682 4063. Please include your order number and delivery address. We aim to reply within two business days.